Banggood Dear Customer, Thank you for your feedback and we are really sorry for all the inconvenienced caused during your shopping and looking forward to solve your problem. We have already received your feedback for the order. We would like to try our best to provide you the best solutions. For this reason, if your questions have not been solved yet, please do not hesitate to contact us via the link: https://www.banggood.com/es/Contact-Us_hi111 and provide more details about your question so that we can confirm the case as soon as possible and solve it efficiently. And we will reply and offer you the best solutions after receiving your email within 24-48 hours. Best regards, Banggood Team

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RJones01 Your website is not customer service friendly. I could not find a way to contact you until I found the \"My Orders\" page. That is where I sent you messages regarding the ZOP battery. One of the cells is defective. I sent to you previously all the details. I did not know messages from you would be on the \"My Page\" tab. Please send me a warranty replacement battery at no charge. Do you want the defective battery returned? I so can you please send a pick-up tag from UPS. Thank you, Rick

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banggood @RJones01 Dear customer,

Thank you for taking the time to leave your comment.

According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211

We take the security of your personal information very seriously, you could contact us at vipservice@banggood.com

Best regards,

Banggood Team

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