Banggood Dear karakashli,Thank you for choosing Banggood and sorry for your any inconvenience came up with the product.If anything about the items quality problem, can contact our customer service (cservice@banggood.com)for help including your order number and a video or some pictures to show your problem, and we will give you a good solution, we had sent email to customer service and they will issue your problem as soon as possible.Best regards :)

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karakashli I talked yesterday with SriCam customer service and she said about SP020 model " this camera (sp020) does not support preset function" and "we will make it more clear for this Camera model (SP020)Preset function does not support on our website" I will keep using this Camera without this feature(Preset Function)Preset Function Usage instruction below;http://www.sricam.com/article/id/050975c5a2a3474d8f3497c9de5b8ed8.htmlBest Regards..

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