Banggood Dear customer, We appreciate your comments and sorry for the inconvenience caused. The defect may happen due to  the packaging and long distance shipping. So the package may not be in good status when reaching to customers on some rare cases. However, we will try our best to avoid this problem happening again. For this problem, we kindly suggest you contact our customer service by  this link:Personal Computer: http://www.banggood.com/Contact-Us_hi111Mobile: https://m.banggood.com/contact_us.htmlWe will do our best to assist you after we receive the email.Thanks for your understanding and have a nice day.Best regards,Banggood Team

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