Banggood Dear customer， Thank you for choosing Banggood. We are sorry that the product doesn’t meet your satisfaction. Our service team have sent you an e-mail for some information. Have you received it? Please contact us after read it. We would highly appreciate if you could send us all the information listed here below: 1.Some photos of the shipping label, which can be found on the external side of the package; 2.The SKU number of the products you received. You can find this information on the label placed on the item itself; 3.Some photos or video to show the entity of the problem; 4.The order number and the product ID. It’s more convenient that we solve the problem after your cooperation. Thanks for your kindly understanding. Looking for your reply. Have a nice day. Regards, Banggood team  

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