Banggood Dear BodgitWoodcock,Thank you for choosing Banggood and sorry for the inconvenience caused.Banggood welcome any of your suggestions, now and in the future.  We want you to make the most out of our products and services, and make sure that you are always satisfied. Could you please tell us more information about your problem at the below links?Personal Computer: http://www.banggood.com/Contact-Us_hi111Mobile: https://m.banggood.com/contact_us.html We will do our best to assist you after we receive the email.Thanks for your understanding and have a nice day. Best regards,Banggood Team

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