Banggood Dear Crocodilo,thank you for choosing Banggood and sorry for your any inconvenience came up with the product.If anything about the items quality problem, can contact us  http://www.banggood.com/Contact-Us_hi111  for help including your order number and a video or some pictures to show your problem, and we will give you a good solution , we had send email to customer service and they will issue your problem as soon as possible.

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Felixrising I had the flexible stem part seperate from the section at the back of the ball mount. It was joined together but came apart on the second bike ride. Terrible quality! Could have easily lost my iPhone! :(

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