Banggood Dear offspring19, Thank you for your order. Before  explaining the reasons leading to this inconvenice, we would like to sincerely apologize to you.For the quality of the products, we always test before we sell them. We also sold a lot and earn a lot of good reviews. Since we couldn't help you to figure it out via your description, could you please contact our customer service representatives by sending an email to cservice@banggood.com？Our customer service  will issue the problem as soon as possible. We would highly appreciate if you could send us all the information listed here below:  1.Some photos of the shipping label, which can be found on the external side of the package; 2.The SKU number of the products you received. You can find this information on the label placed on the item itself; 3.Some photos or video to show the entity of the problem; 4.The order number and the product ID. Hope for your kind understanding. Have a nice day.                       Best regards， Banggood Team

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